General Terms & Conditions

Thank you for choosing Lynx Emissions. All services offered are provided based on certain representations about the equipment including that you have operated the equipment in accordance with manufacturer’s specifications at all times and Lynx Emissions is relying on those representations in providing the services and the warranty. As with any cleaning or restoration procedure, we are attempting to correct an already malfunctioning DPF/DOC/SCR/EGR or other device by cleaning it. We offer every device an initial inspection to determine the likelihood of a successful outcome from the cleaning process. In some cases, this may require us to perform an initial pre-cleaning cycle. Should we notice any chipping, flaking or other possible causes of failure during the inspection process, we will return your filter along with an explanation of our diagnosis. We reserve the right to refuse to clean a device that is cracked or otherwise damaged. We are not responsible for repair or replacement of any ancillary parts such as sensors. Although it is rare that we cannot completely restore a DPF/DOC/SCR/EGR or other device, malfunctioning devices and pre-existing damage are outside of our control. Any additional service cost will be explained for customer approval prior to any service being performed. As an added benefit to all our valued customers, your device is fully insured while in transit with our vehicles or couriers we arrange and while we have it at any of our locations. Payment is due prior to shipment of the device. Our VIP account holding customers are invoiced upon the delivery of the device(s) and receive NET 30 interest free terms. A daily charge of 1% is assessed for any payments made after the 30-day interest free period.

Return Policy on Purchased Items

All goods in a new unused condition are eligible for a full refund if returned with a copy of the original invoice within 30 days of invoicing. Any goods in a new unused condition are eligible for a store credit within 90 days of the invoicing date. A 5% restocking fee may be applied, for all returns over $500.00, against the original invoiced amount. For any warranty claims on items purchased in new condition please fill out the warranty claim form and provide the requested documentation to start the warranty request process. All purchases of used goods labeled as a “reman” filters are covered under our standard warranty levels with a 1-year warranty on a gold cleaning for those filters.

Under no circumstances shall Lynx Emissions be liable for any consequential, indirect, incidental, or special damages of any kind (including, without limitation, claims for downtime, loss of use, or damage to other components) arising out of or related to the Services. Our warranty is strictly limited to the specific item(s) we have cleaned and only covers direct physical damage that occurs as a direct result of our cleaning process. You acknowledge and agree that this limited warranty is the sole and exclusive obligation of Lynx Emissions, and does not extend to any alleged damage to other equipment or systems, including but not limited to engines or exhaust systems, even if such damage is claimed to have resulted from our Services.

Special Orders

Lynx Emissions reserves the right to charge a 30% non-refundable deposit on any special-order items over $1000 in total order value, if they are not in stock at the branches of Lynx Emissions, and have been ordered in specifically for you as the customer. Lynx Emissions will inform the customer if a non-refundable deposit applies to their order before arranging to bring in the items to fulfill the order.

Environmental Fee

The Environmental Fee supports the continued development of eco-friendly innovations and ensures compliance with local environmental standards.

Warranty on Service Charges

Lien and Disposal of Goods

We shall have a general and particular lien on all goods in our possession for any sums due and owing to us by the customer, whether in respect of those goods or otherwise. If any invoice remains unpaid for a period exceeding ninety (90) days, we may, after giving the customer written notice of not less than fourteen (14) days, sell, dispose of, or otherwise deal with the goods as we see fit. The proceeds of any sale shall first be applied to the costs of sale and then to the outstanding amounts owed to us, with any surplus (if applicable) remitted to the customer. The customer shall remain liable for any deficiency. Our rights under this clause are in addition to and not in substitution of any other rights or remedies available to us at law.